Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly when using Anchor AI Works:

  • Account information (email address, name)
  • Payment information (processed securely via third-party providers)
  • API usage data (request logs, token counts)
  • Chat content submitted through our interfaces
  • Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Monitor and analyze usage patterns for service improvement
  • Detect, prevent, and address technical issues
  • Communicate with you about service updates

3. AI Training Policy

We do not use your data to train AI models. Your conversations, API inputs, and outputs are never used for model training or improvement. This is a core principle of Anchor AI Works.

4. Data Retention

We retain your data only for as long as necessary to provide our services. Chat logs are stored for a maximum of 30 days unless you explicitly request longer retention. Account data is retained for the duration of your active account plus 30 days after deletion.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

  • Service providers who assist in operating our platform (under strict confidentiality agreements)
  • Law enforcement when required by law
  • Business partners only with your explicit consent

6. Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security audits. No system is 100% secure, but we work continuously to protect your data.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of non-essential communications

8. Cookies

We use minimal cookies essential for service operation. We do not use tracking cookies or third-party advertising cookies. Session cookies are used for authentication and expire when you close your browser.

9. International Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

12. Contact

For privacy-related inquiries, contact us at privacy@anchoraiworks.com.